Shipping Policy
1. Shipping Policy
At breathehome, we aim to provide clear and transparent shipping information so our customers can make informed purchasing decisions. Please review the following policy carefully before placing an order.
2. Order Processing Time
At breathehome, we do our best to process and dispatch orders in a timely manner. Order processing begins once payment has been successfully completed.
Standard processing time is 2–7 business days. This timeframe is an estimate based on normal operating conditions.
Please note that processing and shipping times may be affected by factors beyond our control, including but not limited to supplier delays, logistics interruptions, customs inspections, public holidays, or severe weather conditions.
In rare cases, order processing may take longer, potentially up to 30 days. These situations are uncommon and usually caused by unforeseen circumstances. We will keep you informed if such delays occur and will do our best to minimize any inconvenience.
By placing an order, you acknowledge that processing and delivery times are estimates and may change due to external factors.
3. Estimated Delivery Time
We currently serve customers across Europe.
• Standard delivery time: approximately 7–24 business days
• International or remote areas: delivery may take up to 15 business days or longer
These estimates include the time from dispatch to final delivery and are based on past shipping experience. Actual delivery times may vary depending on destination, customs clearance, and local courier services.
Although we strive to deliver orders as quickly as possible, certain delays may occur due to customs procedures, carrier disruptions, or other unexpected events.
4. Order Cancellation
Once an order has been placed, it cannot be canceled. Orders are typically processed and prepared for shipment within one business day.
If you experience any issues after placing an order, please contact our customer support team as soon as possible at contact@breathehome.online.
5. Do You Ship Orders Every Day?
Orders are not processed or shipped on weekends or public holidays.
6. Will All Items in My Order Be Shipped Together?
If you order multiple products, items may be shipped separately and arrive in multiple packages. This may occur when products are sourced from different fulfillment locations.
If part of your order arrives before the rest, please do not worry—the remaining items will follow.
7. Shipping Carriers
Orders are delivered by trusted third-party courier services operating within Europe.
Once your order has been shipped, you will be able to track its progress using the tracking link provided.
Tracking link: (to be added by store owner)
Please note that while we work with reliable logistics partners, we are not responsible for delays caused by courier services. However, we guarantee that every order will be shipped.
8. What If My Order Has Not Arrived?
If your order has not arrived within 40 business days,please contact us asap.
If your order is still within the estimated delivery time (7 to 24 business days), we recommend that you track your order and keep up to date via following link: https://www.17track.net/zh-cn
Your order may have been placed with a courier and you may need to contact them to arrange delivery.
Please feel free to contact us so that we can help you receive your order as soon as possible. You can contact us at the following email address:
contact@breathehome.online
9. Priority Shipping
Priority shipping may include faster processing and shipment handling. However, delivery times may still vary due to external logistics factors.
All orders—standard or priority—generally fall within the 7–24 business day delivery window.
10. Delivery Time Disclaimer
Estimated delivery times are not guaranteed and may change due to factors beyond our control, including but not limited to:
• Severe weather conditions
• Customs delays
• Transportation disruptions
• Peak shopping seasons or promotional periods
Despite these factors, we ensure that all orders are dispatched and delivered whenever possible.
11. Customs, Duties, and Taxes
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country. These charges are non-refundable.
12. High-Value Shipments
For orders with a total value exceeding €100, we recommend selecting a secure shipping method to reduce the risk of loss or theft during transit.
13. Shipping Fees
Shipping fees and government-imposed charges are non-refundable.
14. Responsibility for Delivery Information
Customers are responsible for providing accurate and complete shipping information, including:
• Full name
• Email address
• Phone number
• Street address
• City
• Region / Province
• Postal code
If incorrect or incomplete information is provided, breathehome will not be responsible for failed deliveries or lost packages.
15. Policy Interpretation
In the event of any dispute or misunderstanding, breathehome’s Shipping Policy shall prevail.
16. Questions or Support
If you have any questions regarding shipping, please contact us at:
contact@breathehome.online