Refund & Return Policy
About This Policy
At breathehome, we encourage responsible purchasing decisions. Please review this Refund & Return Policy carefully before placing an order.
1. How Do I Cancel an Order?
Once an order has been placed, it generally cannot be canceled. Orders are usually processed and shipped within the same business day. If you experience any issues after placing your order, please contact our customer support team as soon as possible.
2. How Do I Return an Item?
To initiate a return, please contact us and explain your situation at:
contact@breathehome.online
Returns are only accepted if:
• The item has a manufacturing defect
• The wrong item was received
• The item was damaged during transit
3. Return Conditions
In accordance with EU consumer protection laws, you have the right to request a return within 14 days of receiving your order.
Items must be unused, undamaged, and returned in their original condition.
Return requests submitted after 14 days will not be accepted.
4. When Will I Receive My Refund?
Refunds will be processed after we receive and inspect the returned item.
Items must show no signs of use, such as scratches, stains, or damage.
5. Refund Method
The refund amount and method may vary depending on the condition of the item, the payment method, and the time of purchase.
6. Return Shipping Address
Returned items must be shipped to our warehouse located in Asia.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
7. Free Shipping
Free shipping applies only to the initial shipment.
If any changes are made or a reshipment is required, shipping costs will be borne by the customer.
8. Store Credit Validity
Store credits issued due to returns or product defects are valid for 60 business days from the date of issuance.
9. Exchanging for a Higher-Priced Item
If you choose to exchange for an item with a higher price, you will be required to pay the price difference.
10. Special Considerations
For orders exceeding €100, we recommend selecting a secure shipping method to prevent loss or misdelivery.
11. Shipping & Taxes
Shipping fees and any government or customs charges are non-refundable.
12. Customer Responsibility
Customers are responsible for providing accurate and complete personal and shipping information, including but not limited to:
• Full name
• Email address
• Phone number
• Street address and house number
• City
• Country of residence
• Postal code
breathehome is not responsible for delivery failures caused by incomplete or incorrect information.
13. Policy Interpretation
In case of any misunderstanding, the official Refund & Return Policy of breathehome shall prevail.
14. Contact Us
If you have any questions or need further clarification, please contact us at:
📧 contact@breathehome.online